Accessibility Policy

ARROW WORKFORCE SOLUTIONS Accessibility Commitment Statement

At Arrow Workforce Solutions, we are dedicated to fostering an inclusive and accessible environment for all individuals, including those with disabilities. We recognize the importance of complying with the Accessibility for Ontarians with Disabilities Act (AODA) and are committed to ensuring that all our services, facilities, and communications

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services.


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed in all parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them within our premises.

Maintain Barrier Free Access

We are committed to maintain a barrier free access to our services.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to service or facilities intended for clients with disabilities (such as the elevator, accessible washrooms, etc.), we will notify clients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. This notice will be posted in the reception area of our office and/or adjacent to the affected service or facilities.

Training for Staff

We will provide training to employees who deal with the public or third parties on their behalf.  Individuals in the following positions will be trained: receptionists, administration staff, senior management (as applicable) and members of the Health and Safety Committee. This training will be provided within two months of that individual being hired.

Training will include:

Staff will be trained when changes are made to this plan.

Feedback Process

Clients who wish to provide feedback on the way we provide services to people with disabilities can go to our website, page “Contact Us”.

All feedback will be directed to the Accessibility Officer and/or the senior manager responsible for the respective office location. Clients can expect to hear back within seven days. Complaints will be addressed according to our organization’s regular complaint management procedure.

Modifications to Policies

Any our policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Notice of Availability of Documents

We will provide this document in an accessible format or with communication support, on request. We wtill consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and at no additional cost.